Venture Technologies recognizes that each 911 customer experience has variables that must be recognized in order to create the perfect VT-911 Watch opportunity. It is the mission of the VT Customer Service Center to provide high quality, cost effective monitoring services to Venture’s 911 customers and partners.

Remote Support

  • Venture Technologies Customer Support Center staffed 24x7x365
  • Unlimited telephone access to Customer Support Center
  • Defined event escalation levels and time-based response
  • All calls logged and tracked in Venture’s ticket management tool
  • Web Portal Access - Ability to open Priority 3 and ability to track cases

Network Monitoring

Monitoring of Network Elements, including but not limited to; 911 servers, 911 databases, routers, VoIP switches, Wide Area Network devices, firewalls, UPS, HVAC
Any device capable of providing SNMP, WMI, or Traps

  • Availability of reports to customers
  • Detailed ticket analysis report
  • Summary of network performance
  • Network response time
  • Network utilization by device
  • Device uptime % network
  • Network average and peak utilization per device
  • CPU load per device/average/peak
  • Net flow statistics (if applicable)
  • Disk space availability
  • Application availability (if applicable)
  • VOIP analytics (if applicable)

Staff Augmentation

Our goal is to provide our customers with the most value, flexibility and skill access from IT service providers without taking on the burden of additional FTE.
On-site dispatch if required (for a predictable additional cost)

Custom Options

  • 911 Network and call flow data discovery and documentation
  • Netflow - proactive monitoring tool
  • Large bandwidth requirement customization