Venture Technologies recognizes that each customer experience has variables that must be recognized in order to create the perfect VT Watch opportunity.

Remote Support

  • You can call into our Customer Support Center with any network issues or 911-center issue 24x7x365.
  • Our certified team specializes in providing support on Tier 1 manufacturers like: Cisco, EMC, VMware, Microsoft, Synapps and Infoblox.
  • Our 911 team includes certified personnel that specializes in Positron, Verint and Airbus 911 center equipment.

Network Monitoring

  • We are able to remote monitor most network equipment and servers for SNMP or WMI data.
  • We are staffed 24x7x365 so if your network goes down we are able to alert and assist you to bring the network back online.
  • Venture has tools, such as Netflow which allow us to proactively monitor networks so we can determine what devices are using high amounts of bandwidth.

Staff Augmentation

  • Our goal is to provide customers with the most value, flexibility and skill access from IT service providers without taking on the burden of additional FTE.
  • Venture only employs the highest certified staff in the industry. Our strength and depth are clearly defined though our staff’s certifications.

Services

SMB

  • Devices
    1-50
  • Remote Support
    $24,000
  • Network Monitoring
    $24,000

Mid-Market

  • Devices
    51-100
  • Remote Support
    $36,000
  • Network Monitoring
    $36,000

Commercial

  • Devices
    101-200
  • Remote Support
    $48,000
  • Network Monitoring
    $48,000

Enterprise

  • Devices
    201+
  • Remote Support
    Negotiated
  • Network Monitoring
    Negotiated

Remote Support

  • Venture Technologies Customer Support Center staffed 24x7x365
  • Unlimited telephone access to Customer Support Center
  • Defined event escalation levels and time-based response
  • All calls logged and tracked in Venture’s ticket management tool
  • Web Portal Access - Ability to open Priority 3 and ability to track cases

Network Monitoring

Monitoring of Network Elements, including but not limited to; routers, switches, firewalls, UPS, HVAC
Any device capable of providing SNMP, WMI, or Traps

  • Availability of reports to customers
  • Detailed ticket analysis report
  • Summary of network performance
  • Network response time
  • Network utilization by device
  • Device uptime % network
  • Network average and peak utilization per device
  • CPU load per device/average/peak
  • Net flow statistics (if applicable)
  • Disk space availability
  • Application availability (if applicable)
  • VOIP analytics (if applicable)

Staff Augmentation

Our goal is to provide our customers with the most value, flexibility and skill access from IT service providers without taking on the burden of additional FTE.
On-site dispatch if required (for a predictable additional cost)


Custom Options

  • Network discovery and documentation
  • Netflow - proactive monitoring tool
  • Large bandwidth requirement customization

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